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FAQ
Safety Concerns and Privacy
Policy
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How
secure is it to give my credit card over the Internet?
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Is
my real name available for other players to see?
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Do
you sell lists of players to third parties for promotional or other
purposes?
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Can
other players access my account?
Legality of Gambling
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If
I am from Canada, can I play in your casino?
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Is
it legal to play in your internet casino from my country?
Game Fairness and
Odds
Getting Started
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Simple
Download and Installation instructions:
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How
do I register?
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How
do I purchase Credits to play for real?
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Can
I play the games for free?
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How
can I get Free Credits?
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How
can I be assured of a fast customer support response?
Purchase Credits
and Payouts
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How
do I purchase Credits to play for real?
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How
do I collect my winnings?
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General
cashouts: How long does it take? How do I receive my winnings?
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Reverse
cashouts: I have cashed out and want to return the money to my Casino
account, is this possible?
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Am
I required to pay taxes on my winnings ?
Technical Issues
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What
are the recommended minimum system specifications?
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I
try to login but I can't connect to the casino server. What is the
problem?
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Do
I have to call overseas to play at your casino?
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I
press deal and the card is dealt but does not flip over?
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If
I am in the middle of a game and get disconnected, what happens? Might
I lose my money?
Password and Account
Info
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How
can I change my "Account Info"?
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How
can I change Password?
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How
can I view my Account Info?
Customer Support
Team
How secure is it
to give my credit card over the Internet?
It is extremely
secure to send your credit card over the Internet. Our casino uses state-of-the-art
encryption in our software, which is virtually impossible to crack. Banks
use encryption software for all their transactions over the Internet
All
confidential information is secured employing a 128-bit key encryption.
This encryption length is immensely difficult to break, therefore offering
maximum security. Our servers are housed in highly secured rooms. These
rooms are under 24-hour surveillance, and are only accessed by authorized
government personnel and licensed staff members. Credit Card details are
encrypted and entered into a separate, secure server that is not accessible
by anyone other than trusted and bonded key management personnel.
Is my real name available
for other players to see?
We will never expose any of your personal information
to other players - your privacy is guaranteed.
Do you sell lists of players to third parties for promotional or other
purposes?
Our Customer Information Policy pledges that any
details disclosed by the player will not be sold or distributed to a third
party. You can rest assured that no one will annoy you with any form of
solicitation.
Can other players
access my account?
The system is password protected, this authenticates
the player's identity before any restricted operations can be accessed.
You and our support team are the only ones with access to your account.
Do not reveal your user name or password to anybody.
Please
Note: It is the Player's responsibility to keep all "Player Names"
and "Passwords" completely confidential. Any unauthorized use
of the Player's user name or password is the sole responsibility of the
Player and shall be deemed as the Player's use, Liability is assumed by
the Player.
If I am from Canada,
can I play in your casino?
You will not be able to play using Real Money because
our casino is void in Canada. However, you are welcome to play off-line
for fun. If you still try to purchase credits we will cancel your purchase
request.
Is it legal to play
in your Internet casino from my country?
Laws vary from jurisdiction to jurisdiction. We
cannot be responsible for the laws in your location. Please contact your
local authorities for up to date information on the legality of Internet
gaming in your jurisdiction.
What are the odds
of the games?
Our Casino offers the same odds to those found in
Las Vegas. Our extensive selection of video poker games offer up to 99%
paybacks.
How can I be sure
the games are fair?
All software has met strict criteria to guarantee
fairness for our users. In addition each individual game (hand, spin,
etc.) is recorded in the Casino Server and is easily accessed by our Customer
Support Team at your request.
The
software which our Casino uses is developed by a very respectable 3rd
party company, iCrystal Software inc. This software uses a 100% Random
Number generator, and is guaranteed to be fair.
Simple Download and
Installation instructions:
Click on any one of the Download links on our website
to download our FREE software for MS Windows 95, 98, NT, 2000, and XP.
At the prompt select «Save it to disk». Please make sure that
you remember the name of the file and where you are saving it.
When the file has been downloaded, double click on its icon.
Follow the instructions on the screen.
After the installation is completed, an icon of our casino will appear
right on your desktop. Our casino will also be included in your Programs
group in the Start menu.
Start our casino and enjoy!
How do I register?
You can register directly from the casino software.
To register
from the casino software:
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Click
on the «Real Play» button
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Click
on «Register Now» to load the registration form.
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Or
to register within a Free Mode Game
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Click
on the «Bank» button
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Click
on «Play for real money now» then ...
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Click
on «Register Now» to load the registration form.
How do I purchase
Credits to play for real?
To purchase credits or chips from the casino software,
click on any bank button.
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Choose
your payment method.
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Fill
out the Casino Credit form.
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Click
on «OK» and Good Luck!
Can I play the games
for free?
Yes. You are welcome to try our games with no obligations
for as long as you wish. When you are ready to play for real, simply register
to open a real account.
How do I get free
credits?
To play in Free Play simply hit "cancel"
when prompted to access the server for 'Real Play'. You will then be asked
to enter the amount of free credits you wish to play. This should be entered
in full numbers for example 100 and NOT $100 or 100.00. The maximum credits
you may enter is 2000, but if you run out you can add more.
How can I be assured
of a fast customer support response?
Our Support team work around the clock to ensure
that response times are kept to a minimum. However due to the volume of
inquiries that the support team receives on a daily basis there are a
number of things you can do to ensure that your email is dealt with quickly
and efficiently. All emails should include your user name and a confirmation
of the casino which you are referring to. If you specify the problem that
you are having including details of the date, time, game you were playing
or any error message that you received, this will help our team pinpoint
any issues you may have had and resolve them as soon as possible. The
more information we receive, the more quickly we can help you.
How do I purchase
Credits to play for real?
To purchase credits or chips from the casino software,
click on any bank button.
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Choose
your payment method.
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Fill
out the Casino Credit form.
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Click
on «OK» and Good Luck!
We offer
various options to purchase casino chips, please feel free to choose one
from the software by clicking on the icon.
How do I collect
my winnings?
Our casino processes all payouts on a daily basis.
Payouts will be sent to players according to the payment methods used
to buy chips, within 3 business days. For all purchases made by credit
card, we will credit your wins to your credit card up to your purchase
amounts and all overages will be paid by check. Click
here to find out more about payouts. Please note Visa and Mastercard
may not allow us to credit your credit card. In such a situation we will
send your cash out amount in full by check.
General cashouts:
How long does it take? How do i receive my winnings?
Our casino processes all payouts on a daily basis.
Payouts will be sent to players according to the payment methods used
to buy chips.
Our Processing time is 3 days, delivery will then depend on the method
we use to refund you, and your location. All winnings are subject to our
fraud prevention measures. Please visit the security section of our site
to be aware of these.
Reverse cashouts:
I have cashed out and want to return the money to my Casino account, is
this possible?
In order to reverse a cashout simply email support
stating your request including the User ID, Casino Name, date and amount
of the cashout you wish to be reversed. Please note that requests for
reversals should be sent within 24hrs of your cashout to guarantee their
successful reversal.
Please note **Cashouts can only be reversed in their full amount**
Am I required to
pay taxes on my winnings ?
Rules for taxation on casino winnings vary from
country to country. You are responsible for checking with your local tax
authorities to determine if you are required to pay taxes on winnings
received from our casinos.
What are the recommended
minimum system specifications?
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IBM
PC-compatible computer,
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Windows
98/95/NT, 2000, and XP.
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Pentium
100 MHz
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16
MB RAM
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16-bit
color video card (800x600 resolution mode)
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VGA
screen
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20
MB hard drive space
I try to login but I can't connect to the casino server. What is the
problem?
Make sure to write your User Name and Password properly.
If you forgot your password click here. Make sure your computer is connected
to the Internet. To test your Internet connection, start your preferred
browser (ex: Netscape or Internet Explorer) and try to visit any website
(ex: www.yahoo.com).
Please
Note that all User IDs and Passwords
are case sensitive and need to be entered exactly as when you registered.
As well,
please be aware as to whether or not your ability to connect to our servers
may be being effected by a Firewall, or any other security measures which
may be implemented on your computer, or the server which your computer
receives its Internet connection from.
If you are connected to the Internet and you still can’t login to
our Casino Server, please contact our Customer Support Team stating the
casino that you were attempting to connect to and the exact error message
that you received.
Do I have to call
overseas to play at your casino?
You do NOT need to call overseas to play in our
casino. All you need to do is connect to the Internet in the way you usually
do to browse the web. We guarantee that you won't receive any hidden telephone
charges as a result of playing in our casino.
I press deal and
the card is dealt but does not flip over?
This problem is caused by excessive Internet traffic.
If traffic is too busy, the signal from the server will not be relayed
to your software. In such a case, the card will not turn over because
it has not received the message telling it what card was dealt. If you
close the program, you will be refreshed to the last known position.
If I am in the middle
of a game and get disconnected, what happens? Might I lose my money?
We take great care to make sure that our servers
offer the highest level of reliability to our players. Most of the time
if you lose your connection to the games the error occurred somewhere
between your computer and our server. Our server always records the game
results, regardless, even if the connection was lost between your computer
and our server, the game results will be accurately recorded and the results
will be reflected in your account balance the next time you login.
How can I change
my "Account Info"?
In order for you to change or Update your account
information simply log into our casino and then click on the "My
Account" menu. Next click on the "View/change my account details"
you will be able to update your mailing address and e-mail address.
For
security reason you are unable to change your name in the database. If
you have changed your name we suggest that you inform support and register
another account with the casino.
To update
your Credit Card details please go to the "banking" menu and
under the Credit Card section click on the "view/modify" option.
How can I change
my Password?
From the software, in Real Play mode:
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Click
on «My Account» from the top menu.
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Select
«Change Password».
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Enter
your OLD password
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Enter
your NEW password
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Re-Enter
your NEW password to confirm.
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Click
"OK".
How can I view my
Account Info?
From the software, in Real Play mode:
How do I contact
the Customer Support Team?
You can e-mail your questions to our Customer
Support Team.
To contact our customer support team,
call our Toll-Free Number
for United States Residents only: 1-866 407-6455
and by email for all
other countries.
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